Shipping

How much will shipping cost?

Orders to United Kingdom

- Click & Collect - Free from our South Molton store.

- £3.99 for Tracked 48

- £4.99 for Tracked 24

- Free for orders £40 and above

- Express - £7.99 for *Next working day delivery service and does not include weekend delivery. Please contact us for weekend delivery prices.

- Small cart value - Standard delivery for cart value for orders that are under £3.50 cost £2.00.

*T&C's apply

Express orders placed by midday Monday to Thursday will be delivered the next day.  Express orders placed after 3pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday). Scottish Highlands and Islands - add an extra day. Please contact us for next day prices for Northern Ireland, Scottish Highlands and UK Islands. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times. Christmas and busy times may also delay by one day.

Orders to Rest of the world

Shipping cost will be calculated at the checkout depending on the country and dispatched with a standard tracked delivery service.

What are your delivery times?

UK standard delivery

- Our aim is to have your parcel to you within 2-7 days, but they usually arrive quicker.

UK First Class delivery

- Our aim is to have your parcel to you within 1-3 days.

UK Express delivery

- Express orders placed by midday Monday to Thursday will be delivered the next day.  Express orders placed after 4pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday). Scottish Highlands and Islands - add an extra day. Please contact us for next day prices for Northern Ireland, Scottish Highlands and UK Islands. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times. Christmas and busy times may also delay by one day.

International Delivery

-This depends on the country and customs, but usually within 14 working days.

Can I track my order?

You will receive an email once your parcel has been dispatched. A tracking number will be sent from either Royal Mail or DPD depending on the courier used. Please check your spam folder if no email received or drop us a call or email and we can let you have it, we are more than happy to help.

It really helps if you provide a mobile number as well so you can receive mobile updates and it helps the courier find you if any issues plus you get a time slot.

DPD offer a one-hour delivery window and Royal Mail lets you know their time window as well.

Can you provide worldwide shipping?

We certainly can although its more costly and timely due to new shipping rules.

Shipping cost will be calculated at the checkout depending on the country and dispatched with a standard tracked delivery service.

We cannot be liable for any custom or COVID delays as these are out of our hands.

Will I be charged duties, taxes and other fees?

If you are ordering from overseas, you will remain liable for paying any duties, customs fees, etc as imposed by the country that the goods are delivered too. Likewise, you may also need to bear in mind that delays such as customs will be outside of our control and could affect the delivery time. 

Do you offer free shipping?

We offer Free UK standard delivery to all orders over £40.

Christmas 2022 last posting dates

First class tracked postage -  Monday 19th December 2022  via Royal Mail (not a guaranteed timed delivery)

Standard class tracked postage - Saturday 17th December 2022

Next working day* -  Wednesday 21st December 2022 - ordered by 1pm (Scottish Highlands 2 days) *Due to Christmas this is not guaranteed and may take 2 days* please note over the busy Christmas period and adverse weather conditions, some parcels can be delayed by an additional day (this rarely happens but we want to warn you just in case.  So please order as soon as possible)

What courier do you use?

We use Royal Mail for a majority of our deliveries along with DPD.

My Order

How can I cancel my order?

We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 days of receiving your ordered goods. Please return the goods to us in the condition they were despatched in with original packaging and labels. Once notified within 14 days you have another 14 days to return the items and we will refund or exchange the items, as required by you.

(Except earrings, personalised goods and advent calendars).

This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.

The quickest way is to ring us on 01769 579077 or email to emma@daisypark.co.uk

What if I receive the wrong product?

We're so sorry this has happened and it was an error on our part. Please believe us it wasn't intentional, but let us know as soon as possible and we can sort it all out for you.

Do you offer exchanges for faulty items?

In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods. 

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us. 

We only pay for standard postage on faulty returns and this does not include any other additional fees including time to wrap parcels and packaging. 

Once the goods are back in store we will refund you back for your goods paid or send the exchange. 

Do you offer free returns?

We only offer free returns on faulty items.

What is your return address?

Daisy Park returns

28 Broad Street,

South Molton,

Devon,

EX36 3AQ

UK

Please include any order number in the parcel.

All returns are payable by yourselves.

Please make sure to get a proof of postage as we cannot be held liable for damaged or lost parcels.

How long does the returns process take?

Once back at Daisy Park we will refund you within 24 hours of receipt.

My order hasn't arrived

We very rarely have parcels go missing but unfortunately it can happen. When this happens we find that 99% of the time that the postie or courier forgets to leave a card and it really isn't lost at all.

The first step is to check with neighbours and your local sorting/collection office with Royal Mail and or DPD or your local overseas service.  If your parcel has been couriered you would have been sent an email or text with the timed delivery and date on it or if via Royal Mail Tracked you will get a tracking number.

If no one is in to receive the parcel we are not responsible for organising collection of the parcel from your local depot.  If a parcel is returned to us we will recharge you for re-delivery.  We can only replace or refund the order after 15 working days from the due date of delivery in the UK and Northern Ireland and 30 working days from the due date of delivery for Europe and the Rest of the World.

We regret that this is because that it is only this point that the Post Office officially declares the parcel as lost. If it is discovered that an incorrect address has been supplied we will not be liable for the failure to deliver and may subsequently reclaim loss.  We strongly recommend contacting your local Post Office if it hasn't arrived in the specified time

I don't have an order confirmation

Please could you check your spam folder for emails regarding orders and delivery information from Daisy Park. Also please check your email was provided correctly.

My address is incorrect

Please notify us as soon possible and we can correct it for you.

I wasn't in when they attempted to deliver

If no one is in to receive the parcel or no 'where to leave my parcel' instructions were left, we are not responsible for organising collection of the parcel from your local depot.  If a parcel is returned to us we will recharge you for re-delivery.

The information on your tracking link will be able to advise you what to do to reorganise redelivery.

Product

How do I return my product?

We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 days of receiving your ordered goods. Please return the goods to us in the condition they were despatched in with original packaging and labels. Once notified within 14 days you have another 14 days to return the items and we will refund or exchange the items, as required by you.

(Except earrings, personalised goods and advent calendars).

This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.

The quickest way is to ring us on 01769 579077 or email to emma@daisypark.co.uk

Please return to Daisy Park, 28 Broad Street, South Molton, Devon, EX36 3AQ stating your order number in the parcel.

Once back with us we will action the refund.

All returns are payable by yourselves.

How do I care for my product?

Each item at Daisy Park will have to be treated with care as per the suppliers instructions. Please contact us if you have concerns regarding an item you maybe interested in purchasing.

Do you offer extended warranties?

I'm sorry we don't offer extended warranties.

My item is faulty

In the event of the item being faulty please contact us within 48 hours of receiving the item. Include images and your order number.

We will cover all costs for postage and either refund or exchange the goods. 

This does not cover wear and tear and if you knew about the fault before you bought the item.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us. 

We only pay for standard postage on faulty returns and this does not include any other additional fees including time to wrap parcels and packaging. 

Once the goods are back in store we will refund you back for your goods paid or send the exchange. 

Other

Manage account

Accounts are optional: Customers can create an account, but it's not mandatory to create an account to check out. If customers do have an account and they're logged in, then their address information is filled automatically when they place an order. Customers have the option to log in through the Already have an account? Log in link above the email entry field. Clicking this link prompts a customer to either enter their email address and password, create a new account, or continue to check out as a guest.

If you forget your password there is a link 'Forgot password' and you can reset it.

Loyalty scheme

Become a Daisy Park member and start earning rewards.

Earn Daisy Park points for different actions, and turn those Daisy Parker points into awesome rewards.

Ways to earn

- Ways to earn information is available on the link on the home page.

- Ways to redeem information is available on the link on the home page. 

Referrals

- Give your friends a reward and claim your own when they make a purchase.

Discounts and sale

Discounts and promotions cannot be back or forward dated.  We do not issue discount codes to discount websites and have no association with them. We do not have to adhere to discounts or offers found on these sites. If an error is made by us regarding price we do not have to adhere to the price publicised.

We do not offer discount codes as we have a loyalty scheme instead.

Opening times

Monday - Friday 9.30am - 5pm

Saturday - 9.30am - 4pm

Sunday - Closed

Bank holidays - Closed

We always close for a little family time for Bank holidays and Christmas.

Online 24/7 365 days a year

Where are you based?

We are based on the main square at 28 Broad St, South Molton, Devon, EX36 3AQ

Tel: 01769 579077

Pop in we'd love to see you if you are in the area.

Press requests

If you'd like to feature any product available at Daisy Park, please contact Emma via email with your request.

emma@daisypark.co.uk

It's for a gift, do you gift wrap?

We certainly can for a small fee of £1. Just tick the option at check out. We love to wrap presents and it's important each parcel is like receiving a gift. If you'd like a message added as well we can do that for you. Just let us know what message you'd like and we can sort that for you. We won't include any invoices if requested as well.

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