Delivery & Returns Delivery & Returns

From personal experience we know the anticipation you have to receive your goodies once you have placed your order. It’s our aim to ease your pain and ship as quickly as possible, 99% even within the same day.

 

Postage Prices

At Daisy Park we take great care in wrapping and packing your order and great pride in ensuring that you will be delighted from the moment you open the box.

    • Collect in store - Free
    • Free delivery for all orders over £40 (UK only and at Tracked 48)
    • Tracked 48 delivery - £3.95 
    • Tracked 24 delivery - £4.95
    • *Next working day delivery - £6.95 if ordered by 1pm Monday to Thursdays to mainland UK only (weekdays only) - (*AFTER 1pm Friday all orders will be sent on Monday for Tuesday delivery) Scottish Highlands 2 days
    • Guaranteed Saturday delivery - Please contact us for best prices
    • Please contact us if you would like to discuss special delivery options - 01769 579077 or email emma@daisypark.co.uk

Generally your goodies are delivered by Royal Mail using their Tracked 24 or 48 Service and you will get an email with your tracking number on once dispatched.

Next day parcels are sent via DPD Local and will need to be signed for.  You will receive an email or text confirmation with the estimated 1 hour delivery time slot.

If you are not in, the courier will leave a card so you can arrange another delivery day or please state you would like to leave in a secure place via their website or when placing your order in the delivery options box.

     

    Where's my parcel?

    We very rarely have parcels go missing but unfortunately it can happen. When this happens we find that 99% of the time that the postie or courier forgets to leave a card and it really isn't lost at all. The first step is to check with neighbours and your local sorting/collection office with Royal Mail or your local overseas service.  If your parcel has been couriered you would have been sent an email or text with the timed delivery and date on it or if via Royal Mail Tracked you will get a tracking number.

    If no one is in to receive the parcel we are not responsible for organising collection of the parcel from your local depot.  If a parcel is returned to us we will recharge you for re-delivery.  We can only replace or refund the order after 15 working days from the due date of delivery in the UK and Northern Ireland and 30 working days from the due date of delivery for Europe and the Rest of the World.

    We regret that this is because that it is only this point that the Post Office officially declares the parcel as lost. If it is discovered that an incorrect address has been supplied we will not be liable for the failure to deliver and may subsequently reclaim loss.  We strongly recommend contacting your local Post Office if if hasn't arrived in the specified time

    Overseas orders: Please allow 30 working days before contacting us.

    Also during peak times like Christmas delivery may take a little longer.

    IMPORTANT INFORMATION FOR OVERSEAS PARCELS:

    If you are ordering from overseas, you will remain liable for paying any duties, customs fees, etc as imposed by the country that the goods are delivered to.  Likewise, you may also need to bear in mind that delays such as customs will be outside of our control and could affect the delivery time. 

       

      Christmas 2017 - last postage dates

      Just a reminder of our Christmas postage dates

      • Standard class postage 3-5  December 17 via Royal Mail
      • First class postage 1- 2 days -  December 2017 via Royal Mail
      • Guaranteed next working day -  December 2017 - ordered by 1pm on 2017

       

      Sale And Discounts Conditions
        Discounts and promotions cannot be back or forward dated.  We do not issue discount codes to discount websites and have no association with them. We do not have to adhere to discounts or offers found on these sites.

        Cancellation and Returns

          We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 working days of receiving your ordered goods. Please return the goods to us in the condition they were despatched in with original packaging and labels.  Once we have received them back we will refund or exchange the items, as required by you.

          If you change your mind and wish to return or exchange an item, please contact us within 14 days of receipt to inform us of your cancellation or exchange. We ask that you please return the items with their original saleable packaging at your own cost. This does not affect your statutory rights. As the goods are your responsibility until they reach our store please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.

          With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

          Please contact us by calling us 01769 579077 or via email at emma@daisypark.co.uk along with your order number. You will then need to return the unwanted items to us, at your own expense.  Once we receive the items back we will issue a full refund for the goods supplied but not the initial postage price.

          Please note that it can take up to 7 working days to process a return in the UK and overseas can take a little longer.

          In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods. 

          Goods that cannot be returned are personalised goods, underwear and earrings.

          Daisy Park Returns, 28 Broad St, South Molton, Devon, EX36 3AQ
          Prices

            All prices shown do not include delivery charges but are inclusive of vat which is currently charged at 20%.  Postage and packing will be added at checkout.  Daisy Park reserves the right to change any advertised prices at any time.

            VAT

              All our prices are shown in £ sterling and include 20% V.A.T. but not delivery charges (which are added at checkout stage). 

              VAT Registration Number: GB 186 7538 56

              Company Number: 9025263