Delivery and Returns
Orders to United Kingdom
- Click & Collect - Free from our South Molton store.
- £3.99 for Tracked 48
- £4.99 for Tracked 24
- Free for orders £40 and above
- Express - £7.99 for *Next working day delivery service and does not include weekend delivery. Please contact us for weekend delivery prices.
- Small cart value - Standard delivery for cart value for orders that are under £3 cost £1.95.
Express orders placed by midday Monday to Thursday will be delivered the next day. Express orders placed after 3pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday). Scottish Highlands and Islands - add an extra day. Please contact us for next day prices for Northern Ireland, Scottish Highlands and UK Islands. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times. Christmas and busy times may also delay by one day.
Orders to Rest of the world
Shipping cost will be calculated at the checkout depending on the country and dispatched with a standard tracked delivery service.
UK standard delivery
- Our aim is to have your parcel to you within 7-10 days, but they usually arrive quicker.
UK First Class delivery
- Our aim is to have your parcel to you within 1-3 days.
UK Express delivery
- Express orders placed by midday Monday to Thursday will be delivered the next day. Express orders placed after 4pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday).
-This depends on the country and customs, but usually within 14 working days
We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 working days of receiving your ordered goods. Please return the goods to us in the condition they were despatched in with original packaging and labels. Once we have received them back we will refund or exchange the items, as required by you.
If you change your mind and wish to return or exchange an item, please contact us within 14 days of receipt to inform us of your cancellation or exchange. (Except earrings, personalised goods and advent calendars).
We ask that you please return the items with their original saleable packaging at your own cost. This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.
Providing it hasn't been parcelled and collected from the courier. Once in the system we cannot retrieve it and it will be up to yourself to pay for the return of the item if still unwanted.
The quickest way is to ring us on 01769 579077 or email to email@example.com
All our prices are shown in £ sterling and include 20% V.A.T. but not delivery charges (which are added at checkout stage).
VAT Registration Number: GB 186 7538 56
Company Number: 09025263
For more information regarding shipping, orders and parcels please check out our FAQS section