I just wanted to say thank you for your fantastic customer service. It is great to speak to a person on the other end of the telephone and you have dealt with my enquiries very promptly and personally, which means a lot. I received my beautiful replacement Pip studios mug this morning and it, along with the others I ordered, is utterly gorgeous! I find myself making extra cups of tea just so that I can enjoy them! Thank you so much, it has been a pleasure & I will definitely be recommending your shop to my friends.