Troubleshooting

Everyone that uses the internet has a different computer and preferred web broswer. This can cause problems when browsing the web.

If you are experiencing any problems with our site please find out why below. If you can't find the answer to your problem then please do not hesitate to contact us here.

Enable Cookies in your Browser

If you are having problems logging in to our site, if you can't add products to your basket or if you can't complete the checkout process. You may also have noticed the message at the bottom of every page saying that your cookies are not enabled.

Please find you browser below and follow the instructions to enable your cookies.

AOL 8.0

- From the AOL Toolbar, select Settings
- Select Preferences
- Select Internet Properties (WWW)
- Select the Privacy tab
- Select Advanced
- Deselect override automatic cookie handling button
- Click OK to exit

AOL 9.0

- From the AOL Toolbar, select Settings
- Select Internet [Web] Options
- Select Use your Internet Explorer Settings
- Select the Privacy tab
- Deselect override automatic cookie handling button
- Click OK to exit

Microsoft Internet Explorer 6

- On the "Tools" menu, select "Internet Options"
- Then select the "Privacy" tab
- Click the "Default" button
- Click the "OK" button

Microsoft Internet Explorer 7

- On the "Tools" menu, select "Internet Options"
- Then select the "Privacy" tab
- Click the "Advanced" button
- Click the "Default" button
- Check the "Override automatic cookie handling" box
- Under "First-party Cookies", select "Accept"
- Under "Third-party Cookies", select "Accept"
- Check the "Always allow session cookies" box
- Click the "OK" button

Mozilla Firefox

- On the "Tools" menu, select "Options"
- Select the "Privacy" icon from the left panel
- Select the "Cookies" submenu
- Check "Allow sites to set cookies"
- Click the "OK" button